Shipping policy

Shipping Policy for ESA Register EU & UK 

At ESA Register EU & UK, we prioritize efficient and timely service delivery. Please read our shipping policy to understand how we handle digital and physical shipments related to your Emotional Support Animal registration.

1. Digital Delivery

  • Primary Service: Most of our services, including ESA registration certificates and documentation, are delivered digitally. After the completion of your registration process, digital documents will be sent to the email address provided during your registration.
  • Processing Time: The standard processing time for all registrations and document preparation is 2 weeks. Once processing is complete, you will receive your documents digitally.
  • Delivery Confirmation: You will receive an email confirming your successful registration along with any relevant documents.

2. Physical Shipping (If Applicable)

  • Service Scope: If you opt for physical copies of your ESA certification or additional materials, these will be shipped using reputable carriers.
  • Shipping Regions: We currently ship physical copies to addresses within [list applicable countries/regions, e.g., Europe].
  • Shipping Fees: Applicable shipping fees will be calculated and displayed at checkout.
  • Delivery Timeframe: Shipping times vary based on your location but typically range from 5 to 10 business days after the 2-week processing period. Delays may occur due to unforeseen circumstances such as customs processing.
  • Tracking Information: Once your physical items are shipped, you will receive tracking information via email.

3. Customs, Duties, and Taxes

  • International Shipments: Any customs duties, taxes, or additional fees for international shipments are the responsibility of the recipient. ESARegisterHub.org is not liable for any customs issues or charges that may arise.

4. Incorrect Information

  • Address Verification: Please ensure your shipping address and contact information are correct. ESARegisterHub.org is not responsible for shipments sent to an incorrect or outdated address provided by the user.
  • Undeliverable Items: If a package is returned to us due to an incorrect address or delivery failure, additional charges may apply for reshipment.

5. Non-Delivery and Lost Packages

  • Digital Orders: For issues with digital document delivery (e.g., not received), please contact us at support@esaregisterhub.org for assistance.
  • Physical Shipments: If your package is delayed or lost, contact us immediately so we can work with the carrier to locate and resolve the issue.

6. Contact Us

For questions regarding shipping or delivery, please reach out to our support team at info@esaregisterhub.org.